The WhatsAppification of Work

Is WhatsApp the best or the worst thing that’s happened to work-life balance? According to research from Ofcom, the app is the most commonly used messaging platform in the workplace, followed by Microsoft Teams, then Slack.

As the White House is finding out, using smartphone messaging apps like Signal for sensitive workplace information can lead to problems. WhatsApp rose to the top during lockdown and stayed there.

Around two thirds of UK adults say it’s their ...

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